The Rodial VIP Lounge is our new loyalty programme. You’ll earn points not just for orders, but for other activities like referring a friend and singing up to our social channels. You can use these points to redeem exclusive discounts. So the more you spend - the more you save.

Enrolment is free and available to anyone. Everyone who creates an account is automatically enrolled. So, no missing out. Membership is limited to individuals only and is limited to one account per individual. A valid email address is required to register for the program.

You’ll earn 1 reward point per £1 you spend and receive them 14 days after your order date. But you can also get rewarded for referring friends and following our social channels.

Once you have logged in to your account, you will be able to view the total points you have received under the VIP Lounge Section. Your balance will also be visible at the top of your webpage upon logging in and on the Dashboard.

Once you have received enough points, visit your Dashboard to see how your points can be applied.

No. We want you to enjoy the best rewards for your loyalty.

Points will expire 12 months after your last purchase. However, we will send an email or SMS reminding you of any points you may have!

Your reward points history will show a status for each activity.

Approved: These points can be redeemed on rewards.

Pending: These points must be verified before they can be redeemed. This typically applies to purchases, referrals or reviews. Points will be pending for 14 days after a purchase.

Cancelled: These points will not be added to your account. For example, if you cancel a purchase the points will change from pending to cancelled.

In this case, any pending points from the referral will be cancelled and removed from your balance. The points will be available 14 days after a successful order has been placed.

It could be a number of things. Expired points, an order return, cancellation or a referral returned their order. You can check your reward points history for an explanation.

We are hoping that this will not be the case. However, if for any reason you have an issue with your product, your points will not be affected.

Pending balances can take up to 24 hours to appear in your account. Please allow this time, and if you have not received them after this period, get in touch at enquiries@rodial.co.uk.

Your points must be converted to vouchers before they can be redeemed at checkout. This can be done via the Dashboard.

You can receive points placed on an order back to your account for successfully returned items, within our 14-day period. The points will be calculated for each product returned and will be processed back to your account once a refund has been processed.

The selected voucher is applied against each valid full price item within your order. This means that if an item from your order is returned for any reason the amount refunded will be less than the price of the product on the order confirmation, the voucher is deducted as a percentage of discount equally from each product. This is specific to each order. Our customer care team are happy to help with further questions.

Our discount codes are not valid on Kits, Sale items and Icon products, unless stated otherwise. For more information on how our discount codes work, please visit our Terms & Conditions

You can leave at any time, just request at enquiries@rodial.co.uk. You’ll be unenrolled from the scheme, and you’ll lose all points earned. Please note your Rodial account will still be active. If you would like this cancelled too, please specify on your email request.

We’re always open to feedback. Get in touch at enquiries@rodial.co.uk with any comments or questions and we’ll aim to reply within 48 hours.

Unfortunately, signing up to our newsletter does not qualify you for the VIP Lounge. You will be required to create an account.

If you have not signed on to your account for 12 months, you will not receive points for ‘Creating an account’