Question 1

How do I cancel my order?

Accepted Answer

Unfortunately, we're unable to cancel or modify orders once they've been placed due to our fast-paced warehouse operations. However, you can still return unopened parcels if needed, without affecting your statutory rights.

Question 2

Can I return my order?

Accepted Answer

We hope you will be completely delighted with your order. In the interests of hygiene and consumer safety, items can only be returned for a refund if they are unopened, unused and in a re-saleable condition, and this must be done within 14 days of the order date. Please note that we do not cover the cost of returning the order and we suggest a tracked service to ensure safe delivery as we are not responsible for the returned order until it reaches us.

Rodial Returns Department

BDM Logistics

Armada Point

16 Armada Way

Beckton

London E6 7AB

Please ensure to include your order number, full name, email and shipping address so our warehouse team can identify your return.

Unfortunately we are unable to process any refunds or exchanges for products that were not purchased on rodial.com. You will be required to contact the original place of purchase, as when you choose to purchase through other retailers you are committing to their individual terms and conditions regarding refunds and returns.

After sending your parcel back, if you have not been contacted by us within 7 – 10 business days, please kindly contact us in order for us to further investigate.

Question 3

How do I track my order?

Accepted Answer

Once your order has been shipped, you will receive a confirmation email with your order details. This email will include a tracking number and a link to a tracking page.

Please note that the tracking number will only be recognised by the tracking page once the order is in transit.

In the unlikely event that you have not received this information, please contact us.

Question 4

Is Rodial cruelty free?

Accepted Answer

Yes. The Rodial Group, together with our suppliers do not test our products or ingredients on animals. We also do not use any third parties to carry any out of those tests. Our products are available in China under the cross-border e-commerce model which allows the importation and sale of foreign cosmetic brands to Chinese consumers without premarket approvals.

Question 5

Do I need a Rodial account?

Accepted Answer

No, you do not need to create an account to purchase on our website. You will still receive an Order Confirmation once your order has been placed successfully.

Question 6

How to subscribe?

Accepted Answer

Simply select the ‘Subscribe and Save 20%’ button on your desired Rodial product page, instead of the 'One time purchase'.

Question 7

Disclaimer

Accepted Answer

From time to time we may run customer competitions to win our products. These may be hosted on our own website, via our own social media channels or hosted on other websites we have a partnership with. Any email data that is collected will not be shared with third parties unless you specify that you would like to opt-in to receive third party communications. This will always be clearly stated and there will be an opt-in box provided. All our competitions have attached terms and conditions on how to enter and the competition start and end dates. These will either be provided on the website page on which it sits or in the comments section if it is a social competition. Winners of our competitions will be contacted the next working day (If the competition closes on a Saturday, Sunday or Bank Holiday, then they will be contacted the next following working day). Winners will have 2 weeks in which to provide a response with their details to allow for fulfilment of the prize. If no response is received, Rodial reserve the right to randomly select another winner. Please note that competition prizes cannot be refunded or exchanged for cash alternative.

Question 8

Why should I wear SPF?

Accepted Answer

Wearing SPF is crucial for maintaining healthy skin and protecting it from the harmful effects of the sun. Here’s why it’s so important:

Premature ageing: UV damage is the number one cause of premature skin ageing and collagen loss. The sun's UVA and UVB rays penetrate the skin and break down collagen and elastin fibres, which are essential for maintaining skin's firmness and elasticity. This leads to the formation of fine lines, wrinkles, and sagging skin. By wearing SPF, you block these harmful rays and help preserve your skin's youthful appearance.
Pigmentation: Sun exposure triggers an increase in melanin production, which can lead to dark spots, age spots, and uneven skin tone. This hyperpigmentation can become more pronounced with continued sun exposure. SPF protects your skin by preventing UV rays from reaching the melanocytes (cells that produce melanin), thereby reducing the risk of pigmentation.
Breakouts: While the sun can sometimes seem to improve acne temporarily by drying out pimples, it actually causes more harm in the long run. UV exposure can lead to post-inflammatory hyperpigmentation (PIH), which is the darkening of skin after a breakout heals. SPF helps prevent these dark spots and scarring by protecting your skin from further UV damage.
Enlarged pores & Texture: UV rays can weaken the structure of your skin, leading to a loss of firmness and elasticity. This can cause pores to appear larger and skin texture to become rough and uneven. Regular use of SPF helps to maintain skin's structural integrity, keeping it smooth and healthy.
Sensitivity: UV exposure can exacerbate skin sensitivity, leading to redness, irritation, and conditions such as rosacea. SPF acts as a protective barrier, reducing the likelihood of these reactions by shielding your skin from harmful rays.

Question 9

Black Friday offers

Accepted Answer

Please ensure the following conditions are met for the code to work:

The code BLACKFRIDAY has been applied to your basket
The minimum spend requirement has been met: £200 / €250 / $250.
The items in your basket are not already discounted, part of a kit, or outlet items.
No other offers or gifts have been applied to your basket.

If the promotion or gift is not visible in the basket at the checkout stage, it will not be included with your order. Please double-check these details before completing your order.

Question 10

Why should I use Vitamin C?

Accepted Answer

Using Vitamin C in your skincare routine helps to target multiple concerns and offers numerous benefits, including:

Premature Ageing: Vitamin C helps combat signs of premature aging by boosting collagen production, which can reduce the appearance of fine lines and wrinkles, and improve skin firmness and elasticity.
Pigmentation: It helps to even out skin tone by inhibiting melanin production, which can reduce dark spots and hyperpigmentation.
Breakouts & Post-Inflammatory Hyperpigmentation (PIH): Vitamin C can help fade PIH, which are dark spots left behind after pimples heal, by accelerating the skin’s natural healing process and promoting an even skin tone.
Enlarged Pores and Texture: By promoting collagen production, Vitamin C can help improve skin texture and reduce the appearance of enlarged pores.
Dullness: Vitamin C brightens the complexion, giving the skin a radiant and glowing appearance by exfoliating dead skin cells and promoting a more even skin tone.
Protection: As an antioxidant, Vitamin C protects the skin from damage caused by free radicals and environmental stressors such as UV rays and pollution.

Question 11

How do I contact you for assistance?

Accepted Answer

For any inquiries or assistance with our products and services, please do not hesitate to reach out through our contact form or by emailing us directly at enquiries@rodial.co.uk.

Question 12

What is Dragon's Blood?

Accepted Answer

Dragon's Blood is a powerful ingredient derived from the sap of the Croton Lechleri tree, also known as the Dragon tree. It has been used for centuries in traditional medicine due to its anti-inflammatory and healing properties. In skincare, Dragon's Blood acts as a protective shield, forming a barrier over the skin to help lock in moisture, reduce redness, and soothe irritation.

Question 13

My order is faulty, incomplete or was damaged in transit

Accepted Answer

We take the safety and quality of our products very seriously and in the unfortunate event of an order arriving damaged, incomplete or faulty, please contact us as soon as possible so we can assist you further.

To enable us to resolve this quickly please include your order number and any images or videos that may help us understand the issue better.

Please note that in order for us to be able to help, we kindly request that you reach out to us within 30 days of your purchase.

Question 14

What is the Bee Venom range?

Accepted Answer

The Bee Venom range is our most advanced collection for skin firming. It combines ethically derived Melittin peptides from bee venom with innovative ingredients to smooth, firm, and plump the skin for a more youthful appearance.

Question 15

How do I find my best match in the Lowlighter range?

Accepted Answer

Looking for your perfect Lowlighter shade? We’ve made it easier than ever with our quick and effortless Find Your Lowlighter Shade quiz! In just four simple questions, you’ll discover the ideal shade tailored to your unique complexion and desired finish.

Question 16

UK Delivery

Accepted Answer

Free Next Day Courier Delivery on UK orders over £65. Or £5 for orders less than £65.

Express next day delivery is delivered the next working day for orders placed before 12pm (noon) Mon - Thurs. Orders placed after 12pm (noon) or on a Friday will be dispatched the next working day. Please note deliveries will not take place over Christmas and Bank holiday. This is a DPD tracked, signed for service.

Royal Mail 72 Hour Tracked delivery - £3.50.

London Same Day Delivery - £28.00.

London Same Day Delivery is delivered the same day for orders placed before 1pm Mon - Friday. Orders placed after 1pm will be dispatched the next working day. Please note deliveries will not take place over weekends, Christmas and Bank holiday. Delivery will take place throughout the day and up until 8pm, no time window can be selected. This is signed for service via Addison Lee and tracking is provided via the couriers App.

Ireland - we can dispatch orders to Ireland from our UK store in GBP with Royal Mail International for £12. Please note you might be charged customs and taxes. For better rates and no custom duties, please order from our EU store in EUR. Visit EU Store.

Question 17

How do I return a faulty/damaged product?

Accepted Answer

We take the safety and quality of our products very seriously and in the unfortunate event of an order arriving damaged, incomplete or faulty, please contact us as soon as possible so we can assist you further.

Please do not attempt to return the products before getting in touch with our support team.

To enable us to resolve this quickly please include your order number and any images or videos that may help us understand the issue better.

Please note that in order for us to be able to help, we kindly request that you reach out to us within 30 days of your purchase.

Question 18

Can I add items, change or cancel my order once I've confirmed it?

Accepted Answer

Once an order is confirmed, we are not able to make any changes, such as adding items or modifying delivery details. Our warehouse teams work efficiently to ensure fast delivery times, which unfortunately limits our ability to make changes once an order has been placed. While it is not possible to change the delivery address after an order is placed, there are alternative delivery options available through our delivery partners, such as delivery to a neighbour, delivery to a safe location, or collection from a designated spot. These options may vary depending on the delivery partner. Please be aware that orders outside the EU and US regions are considered final and cannot be cancelled, returned, or refunded. This policy is in accordance with our guidelines and does not impact your legal rights.

Question 19

Is Rodial a luxury brand?

Accepted Answer

Yes. Rodial is a luxury, London based brand that is renowned for its premium skincare products that contain cutting edge ingredients to deliver targeted results.

Question 20

My code is not working

Accepted Answer

All of our offers and promotions have terms of use, if your code is not working please ensure that:

- The minimum spend has been reached

- The item is not already discounted or is a kit

- The code is still within its use by date

- No other offers or gifts have been applied to your basket

Please kindly be aware that if the promotion or gift is not visible in the basket at the checkout stage of the order, it will not be included with your order.

We recommend double-checking to ensure that any offer has been applied before completing your order, as we are unable to amend existing orders.

Should you believe there's an error, please don't hesitate to reach out to our customer service team for assistance before checking out.

Question 21

Benefits for subscribers

Accepted Answer

1. Money savings: 20% off on every order. Subscribe and Save is the most convenient way for you to get your favorite products delivered to your door while also getting a recurrent discount.

2. Automatic delivery: Never miss a delivery; select how often you want your shipments, and we'll make sure to deliver them right to your doorstep.

Question 22

I'm having trouble with my shopping bag?

Accepted Answer

We can't always work out why some people have some problems with websites and others don't, it has a lot to do with how up to date your operating system and browser is, or what browser you're using. Sometimes it helps just to close the browser and reload it.
You might also want to try clearing your browsing history including your cookies as this often solves a lot of issues. Don't worry if you're not technically minded and are unsure about the above; Contact us and give us as much information as you can and our Customer Services Team will try their best to help you.

Question 23

When should I wear SPF?

Accepted Answer

You should wear SPF every day, regardless of the weather or season. UV rays can penetrate clouds and windows, so daily application is essential. Apply SPF as the last step in your morning skincare routine. Make sure to cover all exposed areas, including your face, neck, and hands, which are often neglected but highly vulnerable to sun damage.

Question 24

When will you reply to my email?

Accepted Answer

We greatly value your inquiry and aim to respond within 48 hours.

Our customer service team is available every day of the week from 9am to 5pm GMT.

We advise against sending multiple emails or opening separate threads. This will greatly help us in responding to your queries promptly, as we handle them in the order they are received.

Question 25

When should I use Vitamin C?

Accepted Answer

Vitamin C can be used in both the morning and evening, but it is especially beneficial to use in the morning. Applying Vitamin C in the morning helps protect the skin from free radicals and environmental stressors like UV rays and pollution throughout the day. Always follow with sunscreen if used during the day to maximise its protective benefits.

Question 26

How do I find my best match?

Accepted Answer

We would love to help! Please contact us and let us know:

- Which product you are interested in

- A shade of foundation or concealer that you are currently using or have used in the past (Please specify the brand, product name, and shade number/name)

- If you have not yet found a suitable match and are comfortable doing so, please consider including a photo of your skin in natural daylight with your response.

Question 27

What are the benefits of using Dragon's Blood in skincare?

Accepted Answer

Dragon's Blood offers a multitude of benefits for the skin, including:

- Hydration: It helps to lock in moisture, ensuring your skin stays hydrated and plump.

- Anti-Ageing: Dragon's Blood can reduce the appearance of fine lines and wrinkles by promoting skin elasticity and collagen production.

- Soothing: Its anti-inflammatory properties help calm redness, irritation, and sensitivity, making it ideal for sensitive skin types.

- Protection: The sap forms a barrier on the skin, protecting it from environmental aggressors like pollution and harsh weather conditions.

- Healing: It promotes the regeneration of skin cells, aiding in the healing of damaged skin and reducing scarring.

Question 28

I need help with a product I bought in store

Accepted Answer

Unfortunately we are unable to process any refunds or exchanges for products that were not purchased on rodial.com. You will be required to contact the original place of purchase, as when you choose to purchase through other retailers you are committing to their individual terms and conditions regarding refunds and returns.

Question 29

What are the key benefits of using Bee Venom products?

Accepted Answer

Our Bee Venom range offer several benefits:

Increased skin firmness and elasticity
Reduction in the appearance of fine lines and wrinkles
Plumper, fuller-looking skin
Enhanced hydration
Brighter, more revitalised complexion

Question 30

How does the Lowlighter quiz work?

Accepted Answer

Our expert-designed quiz helps match you to the best Lowlighter shade by considering key factors such as your skin tone, needs, and brightness preference. It only takes a few moments, and you’ll get a personalised recommendation to enhance your natural glow effortlessly.

Ready to find your perfect Lowlighter? Click here and take the 4-question quiz now!

Question 31

US and Canada Delivery

Accepted Answer

Tracked Courier Delivery - Free Standard US ground shipping with orders over $100, or $9.50 for orders less than $100.
Shipping in the USA is via Fedex ground shipping, please allow up to 7 working days, depending on your zone.
Orders placed on the US Site are shipped from our US warehouse. Unfortunately, Couriers are not able to ship to PO Boxes.

Tracked Courier Delivery - Canada Premium Express Service $40.
Shipping to Canada is via Fedex Air shipping, please allow up to 3 working days, depending on your zone. Tax and custom duties are included in the shipping cost of $40.

Orders placed on the US Site are shipped from our US warehouse. Unfortunately, Couriers are not able to ship to PO Boxes.

We kindly ask that you use our US site if you are located in America, as we are unable to fulfill orders from the UK to US destinations. Thank you for your understanding.

Question 32

Can I return a product if I don't like it?

Accepted Answer

We stand behind the quality of all the products we offer. However, personal preferences can vary and in the interests of hygiene and consumer safety, items can only be returned for a refund if they are unopened, unused and in a re-saleable condition.

If you are unsure which product is right for you, we offer complimentary beauty consultation here.

Question 33

How can I place an order online?

Accepted Answer

When browsing on the Rodial website, by adding the product to your basket, you will be asked whether you want to continue shopping, or proceed to the checkout. You can add more than one product (max 10) to your basket at any time. When you are ready to checkout, follow the checkout process.

Question 34

Is Rodial vegan?

Accepted Answer

Most of Rodial’s products are vegan-friendly - with the exception being the following products:

- Banana Lowlighter

- Peach Lowlighter

- Bee Venom Cleansing Balm

- Bee Venom Eye Cream

- Bee Venom Moisturiser

- Bee Venom Night Gel

- Collagen Booster Drops

- Glamolash Mascara XXL

- Pink Diamond Cleansing Balm

- Pink Diamond Lifting Serum

- Pink Diamond Magic Gel Day

- Pink Diamond Overnight Gel

- Snake Booster Oil

- Pink Diamond Retinol

- Retinol Resurfacing Pads

Question 35

How can I cancel my subscription?

Accepted Answer

To cancel your subscription, follow these steps:

1. Login to your account here.

2. Select your subscription.

3. Click on "Manage subscription."

4. Select "Cancel subscription".

5. Confirm the changes.

Please note there is a minimum of 3 delivery cycles before the subscription can be canceled, if you attempt to cancel before this period you wont be able to do so.

Question 36

Why can't I sign into my account?

Accepted Answer

If you’re having trouble signing in, please check you’re using the same email address and password you used to register with us. Our passwords are case sensitive, so check you haven't accidentally left Caps Lock on. If you forget your password, you can reset it, by clicking on the forgotten password link on the login page. An e-mail containing a link to create a new password will be sent to the email address with which you registered. Please check your junk mail folder in case it makes its way there.

If you are still having difficulty, please contact us with screenshots highlighting the error.

Question 37

Which SPF is best for me?

Accepted Answer

Finding the perfect SPF is all about catering to your skin’s unique needs. Discover your ideal match:

Dragon's Blood Hyaluronic Moisturiser SPF15 - A deeply hydrating daily moisturiser infused with hyaluronic acid and Dragon’s Blood to plump, firm, and replenish the skin. Ideal for all skin types, including oilier complexions, it delivers lasting moisture while helping to maintain a balanced, healthy-looking complexion.
Vit C SPF30 Moisturiser - Designed to brighten and even out skin tone, this formula is powered by Vitamin C to enhance radiance while HYSILK helps to smooth the appearance of fine lines. With antioxidant protection, it helps to defend against external stressors.
SPF 50 Drops - A weightless, serum-like formula offering high broad-spectrum protection while delivering essential hydration. Infused with hyaluronic acid and Vitamin E, it absorbs effortlessly, leaving skin feeling comfortable and hydrated.
Bee Venom Day Cream SPF30 - A targeted anti-ageing formula featuring Bee Venom, melittin peptide, soy isoflavones, and stem cells to visibly smooth and firm the skin while providing daily protection.

Question 38

My free gift is not added to my basket

Accepted Answer

Free gifts are subject to stock availability, which means they may occasionally be out of stock. If a gift does not automatically appear in your shopping cart even after meeting the requirements for an offer, it may be due to a lack of available stock.

Please kindly be aware that if your gift is not visible in the basket at the checkout stage of the order, it will not be included with your order. We recommend double-checking to ensure that any offer has been applied before completing your order, as we are unable to amend existing orders.

Sadly we are not able to arrange alternative gifts. If you have missed out, you may consider checking back later, as we regularly launch new offers and gifts.

While we do our best to keep our website current, there can sometimes be brief delays in updating the information displayed in our banner or product pages.

Should you believe there's an error, please don't hesitate to reach out to our customer service team for assistance before checking out.

Question 39

Can I use Vitamin C with other active ingredients?

Accepted Answer

Yes, Vitamin C can be used with other ingredients such as hyaluronic acid and niacinamide, which can enhance its benefits. However, it should not be layered with products containing retinol or AHAs/BHAs to minimise the risk of irritation. The reason you shouldn't layer them individually is that applying these potent ingredients separately in high concentrations can overwhelm the skin, leading to sensitivity and irritation.

To benefit from all the active ingredients in your routine, consider alternating their use or choosing products that combine multiple actives.

In products like our Pink Diamond Magic Night Gel, the active ingredients—Vitamin C, retinol, peptides, and niacinamide—are carefully formulated to work together in balanced concentrations, allowing you to enjoy the benefits of these ingredients in one expertly crafted formula.

Question 40

How do I know which products are best for me?

Accepted Answer

Find the perfect Lowlighter shade for your complexion with our easy-to-use quiz. It’s designed to help you choose a natural, radiant glow that suits you best.

Take the Lowlighter quiz

If you would like personalised makeup advice or recommendations, our knowledgeable team is always available to assist you.

Get in touch

Question 41

What should I do if my product pump is not working?

Accepted Answer

Our pump dispense products are equipped with a vacuum dispenser. If you experience issues with the pump, try giving it a good shake or tapping it against your hand to dislodge any air bubbles at the neck of the bottle. If the pump still doesn't work after this, kindly provide us with a video of the issue, and we will investigate further.

Question 42

How can I use Rodial's Lowlighters?

Accepted Answer

Our sought-after Lowlighters are designed to enhance your complexion in several ways. Here's how you can make the most of them:

As an under-eye brightener for a barely there touch of light
Alone as a sheer skin-like concealer to soften pigmentation and blemishes
Use under a concealer for colour correction
Apply on top of a concealer to brighten and illuminate
Dot on high points of the face for a soft highlight
Mix with another complexion product to infuse radiance

Question 43

Which Rodial Dragon’s Blood products are best for me?

Accepted Answer

- Dragon's Blood Sculpting Gel: Perfect for those looking to reduce the appearance of wrinkles and improve skin elasticity. This gel provides intense hydration and a sculpting effect, giving your skin a firmer, lifted appearance.

- Dragon's Blood Hyaluronic Mask: Ideal for all skin types, this mask delivers an intense burst of moisture while soothing and plumping the skin. It’s great for dehydrated or stressed skin in need of a quick pick-me-up, and wonderful as an in-flight or sleeping mask.

- Dragon's Blood Eye Gel: This eye gel targets puffiness, dark circles, and fine lines around the delicate eye area. It’s infused with cooling properties that reduce swelling and refresh tired eyes.

- Dragon's Blood Cleansing Water: A gentle micellar water that removes makeup and impurities while soothing and hydrating the skin. It’s perfect for sensitive skin and daily use.

- Dragon's Blood Velvet Cream: This rich moisturiser is ideal for those with dry or mature skin, providing long-lasting hydration and a luxurious, velvety feel. It leaves the skin soft, smooth, and revitalised.

Question 44

Are Bee Venom products suitable for all skin types?

Accepted Answer

Most products in the Bee Venom range are suitable for all skin types. However, the Bee Venom Moisturiser has a rich texture and is deeply moisturising, making it best for those with normal to dry skin. Those with oily skin may still enjoy it but we recommend night-time use.

Question 45

European Delivery

Accepted Answer

Great news, we are now dispatching from the new EU warehouse! No custom duties apply for orders to European Union countries. Your local tax rate will be collected at checkout. Couriers no longer need to contact you to arrange payment for duties and taxes before making the delivery.

EU and Ireland Standard Tracked: €8 or FREE for orders over €100. Please allow 1-6 working days for delivery, depending on your destination.

Austria, Belgium, Denmark, Finland, Greece, France, Estonia, Hungary, Latvia, Lithuania, Germany, Italy, Ireland, Luxembourg, Malta, Netherlands, Portugal, Spain, Sweden, Bulgaria, Czech Republic, Croatia, Slovakia, Poland, Romania, Slovakia, Slovenia, Ukraine, Switzerland.

Cyprus Standard Tracked: €35 or FREE for orders over €150. Please allow 1-6 working days for delivery, depending on your destination.

For non-EU, please be aware that is the customer’s responsibility to liaise directly with customs in order to receive the goods at the destination. Rodial will not refund orders that have not cleared customs or where customs and/or duties have not been paid.
We deliver to the following countries via local couriers. This is the standard delivery service used, this is a tracked service and will need to be signed for at the delivery destination. Please allow 1-6 working days for delivery.

Question 46

Are your products pregnancy safe?

Accepted Answer

Our formulas are free of ingredients that are not typically recommended for use during pregnancy or breastfeeding, with the exception of those containing retinol. While retinol is known for its skincare benefits, some individuals may choose to avoid its use during pregnancy.

We recommend consulting with your healthcare provider before incorporating any new skincare products into your routine if you are pregnant or breastfeeding.

Below is a list of our products that contain retinol:

- Bee Venom Night Gel

- Dragon’s Blood Hyaluronic Night Cream

- Retinol Resurfacing Pads

- Retinol Booster Drops

- Snake Oxygenating & Cleansing Bubble Sheet Masks

Question 47

Can I enter more than one promotional code?

Accepted Answer

You can only use one promotional code at a time. If you enter more than one promotion code, only the last code you enter will be applied to your order.

Question 48

How can I update the shipping address of my subscription?

Accepted Answer

You can update your delivery address directly in your account here. If you need to change the address for existing orders, just let us know and we'll help you!

Question 49

Why has my card payment failed?

Accepted Answer

We’re not able to specify why card payments fail as the payment process involves both our systems and your bank. In the first instance you should double check you’ve entered all the details correctly and that you are using a card which has not expired,

If all else fails then please try an alternative card for payment - we accept all major credit and debit cards, as well as PayPal.

Question 50

How does SPF work?

Accepted Answer

SPF, or Sun Protection Factor, works by absorbing, reflecting, or scattering sunlight, specifically the harmful UV rays. Chemical sunscreens contain organic (carbon-based) compounds that absorb UV radiation, convert it into heat, and then release it from the skin. Physical sunscreens, on the other hand, contain minerals like zinc oxide or titanium dioxide that sit on the skin's surface and reflect UV rays away from the skin. By preventing UV rays from penetrating the skin, SPF reduces the risk of sunburn, premature ageing, and skin cancer.

Question 51

How long until I get a refund?

Accepted Answer

Our returns are usually processed within 7-10 working days from when they arrive back to us. If you have not been contacted by us within 7 – 10 business days, please kindly contact us.

Question 52

Is Vitamin C safe for all skin types?

Accepted Answer

Our Vitamin C formulas are designed to be gentle and suitable for a variety of skin types, including sensitive skin. We use Vitamin C derivatives such as Ethyl Ascorbic Acid, Magnesium Ascorbyl Phosphate, and Ascorbyl Glucoside in our Vitamin C range specifically for their stability and gentle nature, minimising the risk of irritation.

Question 53

Is Dragon's Blood suitable for all skin types?

Accepted Answer

Yes, Dragon's Blood is suitable for all skin types, including sensitive and acne-prone skin. Its soothing and protective properties make it a great choice for those with redness, irritation, or sensitivity.

Question 54

How long does it take to see results with Bee Venom products?

Accepted Answer

While immediate hydration may be noticeable, for significant results like improved firmness and reduced wrinkles, consistent use over 4-6 weeks is recommended.

Question 55

I don't use makeup, can I still use Lowlighters?

Accepted Answer

Absolutely! Our Lowlighters are designed to enhance your natural features rather than mask them. Even if you prefer a minimal look, a delicate sweep of Lowlighter adds a subtle touch of luminosity to your complexion.

They are very easy to use, and their natural finish melts into the skin, allowing them to look fantastic under and on top of makeup, as well as on bare skin.

If you are using them on bare skin, here are a few tips:

Start with a Clean Canvas: Begin with a freshly cleansed, well-moisturised face. This ensures that your skin is primed for a smooth application. We recommend prepping the under eyes with our Bee Venom Eye Cream for a flawless finish that also works to smooth fine lines over time.

Select Your Application Method: You can use either your fingertips or a soft blending brush like our Concealer Brush. Both work wonderfully but they offer different finishes. Using fingertips will deliver a brighter result with more coverage, while a brush will diffuse the product a little more providing a softer, more subtle finish.

Identify Your High Points: Our Lowlighters are not just wonderful for the under eyes, they can subtlety illuminate your whole complexion. The secret lies in highlighting the areas that naturally catch light. Lightly tap the lowlighter on your cheekbones, the bridge of your nose, and even along your brow bone. These are the places where a delicate glow can truly accentuate your features.

Build Gradually: Start with a small amount and blend thoroughly. The beauty of our Lowlighters is that they allow you to control the intensity, build up slowly until you achieve that refined, lit-from-within look.

Question 56

Rest of the world Delivery

Accepted Answer

For Shipping to Rest of the World via Royal Mail Tracked please allow up to 12 working days for delivery.

For Shipping to Rest of the World International Courier is via DPD/FEDEX courier service, please allow up to 2-6 working days for delivery.

Please note that you may be charged customs and duties upon entry to your selected delivery country. Please be aware that is the customer’s responsibility to liaise directly with customs in order to receive the goods at the destination.
Rodial will not refund orders that have not cleared customs or where customs and/or duties have not been paid.

Shipping to China is via DPD/FEDEX courier service which can be tracked and will need to be signed for at the delivery destination. Please allow up to 4 working days for delivery for all orders to China, we can only permit orders up to a threshold of £80 (excluding delivery charges) due to customs restrictions.

Deliveries to Indonesia may incur a local government tax, please consult regional government for charges and more information.

Due to custom regulations and checks, please allow an additional 4 working days for delivery.

Country	Cost	Country	Cost
ALGERIA	£40	ANGOLA	£40
ANGUILLA	£40	ARMENIA	£40
ARUBA	£40	AUSTRALIA	£30 (52AUD)
BAHAMAS	£40	BANGLADESH	£20
BERMUDA	£40	BARBADOS	£40
BOLIVIA	£40	BOTSWANA	£40
CAMEROON	£40	CAMBODIA	£40
CANADA	£18 (29 CAD)	CAYMAN ISLANDS	£40
CHINA	£35	DOMINICA	£40
DOMINICAN REPUBLIC	£40	COLOMBIA	£40
ECUADOR	£40	EGYPT	£40
GAMBIA	£40	FIJI	£40
GHANA	£40	GUADELOUPE	£40
HAITI	£40	HONDURAS	£40
GUATEMALA	£40	HONG KONG	£20
GUINEA	£40	INDIA	£20
INDONESIA	£40	JAMAICA	£40
JORDAN	£40	JAPAN	£25
KENYA	£40	LEBANON	£40
KUWAIT	£45	QATAR	£20
MACAU	£40	MALAYSIA	£50
MADAGASCAR	£40	NAMIBIA	£40
MALAWI	£40	NEPAL	£40
MALDIVES	£40	NEW ZEALAND	£25
MALI	£40	MARTINIQUE	£40
MAURITIUS	£40	PAKISTAN	£40
MONGOLIA	£40	PERU	£40
MOROCCO	£40	PANAMA	£40
PHILIPPINES	£40	PUERTO RICO	£20
SAMOA	£40	SAUDI ARABIA	£40
SEYCHELLES	£40	SINGAPORE	£20
SOUTH AFRICA	£40	TAIWAN	£40
THAILAND	£25	TUNISIA	£40
UNITED ARAB EMIRATES	£55	VENEZUELA	£20

We offer free shipping to Australia with orders over £175 (305 AUD), shipping for orders less than £175 is £30 (52 AUD).

We try to deliver to as many countries as possible. If yours is not listed below just send us an email at enquiries@rodial.co.uk and we will see what we can do to help.

Question 57

How do we know what your product expiration dates are?

Accepted Answer

Our products have a shelf life of over 30 months and therefore do not require an expiration date.

Instead, we use a Period After Opening (PAO) label to recommend safe and effective use after the product has been opened.

The PAO label includes an open jar symbol followed by a specified number of months. For instance, "12M" advises using the product within 12 months of opening.

A product that remains unopened and stored correctly will retain its safety and efficacy within the recommended Period After Opening (PAO). We place great emphasis on product safety and quality, working closely with our distributors and warehouses to ensure proper stock rotation based on expiration dates.

Question 58

I forgot to add my code before confirming my order... Can the discount still be applied?

Accepted Answer

Unfortunately, it is not possible to apply the discount after you have placed your order. Please check that the discount has been applied before you click “Confirm order”.

Question 59

Can I pause my subscription?

Accepted Answer

Yes, you can temporarily pause your subscription or skip it whenever needed and resume it seamlessly at your convenience through your account.

Question 60

How do I choose the right SPF level for my skin?

Accepted Answer

Selecting the right SPF depends on your skin type, the amount of time you spend outdoors, and the intensity of the sun exposure. Here’s how to choose the right SPF level for your needs:

Daily Use: For most people, an SPF 15 is sufficient for everyday activities when you’re primarily indoors or only outside for short periods. Rodial's SPF 15 products offer reliable protection for daily use, helping to prevent the initial stages of UV damage while also providing added skincare benefits.
Extended Outdoor Activities: If you plan to be outside for extended periods, such as during outdoor sports or at the beach, opt for a higher SPF, such as SPF 30 or SPF 50. These higher levels offer more significant protection against UVB rays, which are more intense and can cause more immediate damage like sunburn.
Skin Sensitivity and Conditions: If you have sensitive skin, a higher SPF may be beneficial, even for daily use. Additionally, if you have conditions like hyperpigmentation or are using products that increase your skin’s sensitivity to the sun (such as retinoids or certain acne treatments), a higher SPF is advisable.
Broad-Spectrum Protection: Always choose a broad-spectrum sunscreen that protects against both UVA and UVB rays. This ensures comprehensive protection, reducing the risk of both sunburn and long-term skin damage.

Question 61

How do I create a Rodial account?

Accepted Answer

You can create an account by clicking the person icon on the top right hand corner of the website on any page you are on. You can then create an account by selecting ‘Create account’ from the page.

Question 62

Are Vitamin C derivatives less effective than L-ascorbic acid?

Accepted Answer

Vitamin C derivatives offer stability advantages over pure L-ascorbic acid. This stability is crucial because skincare is a marathon, not a sprint. Consistency is key in skincare routines; it's about long-term benefits rather than short-term gains.

L-ascorbic acid, while potent, can be unstable and prone to degradation when exposed to air, light, or higher pH levels. This instability not only reduces its effectiveness over time but can also lead to potential irritation, particularly for sensitive skin types.

On the other hand, Vitamin C derivatives are designed to be more stable, ensuring they maintain their efficacy throughout their shelf life.

Using stable Vitamin C derivatives consistently allows you to enjoy the benefits of antioxidant protection, collagen stimulation, and improved skin brightness without the need to scale back usage due to irritation.

Question 63

What's the difference between the Banana, Latte or Peach lowlighter?

Accepted Answer

Unlike traditional concealers, Lowlighters are chosen based on the tones you wish to brighten or counteract, rather than matching your skin tone exactly.

They are incredibly versatile and can be used in several ways: as a concealer for a natural touch of light, under concealer to colour-correct, or on top to brighten and illuminate. You can also use them on the high points of your face for a soft highlight or mix them with other products to add a radiant glow.

We suggest choosing your shade based on your preferred finish and how you plan to use it, as each shade can complement a variety of complexions depending on application.

Banana Lowlighter: The brightest option for bringing light to your under-eyes and complexion. Infused with yellow undertones, it adds a luminous glow without shimmer and counteracts purple or bluish tones in the skin.
Peach Lowlighter: A subtle "barely there" softening option designed to gently counteract blue and green tones, rather than add brightness. Its warm peachy hue balances cool undertones, making it perfect for the under-eye area.
Latte Lowlighter: This rich caramel-toned shade complements warmer skin beautifully, ideal for neutralising dark circles and pigmentation with brown undertones.

If you’re looking for fuller coverage, we recommend pairing your Lowlighter with our Glass Concealer to achieve a more opaque effect while maintaining a radiant finish.

Feel free to experiment with different application techniques to find your favourite way to use them!

Question 64

Can I use the Glass Concealer with other foundations, and how to ensure compatibility?

Accepted Answer

Our Glass Concealer is versatile enough to be paired with a range of foundation formulas. For best compatibility, we recommend applying your foundation first and allowing it to set before lightly applying the concealer. Tapping gently to blend and setting it with a setting powder like our Glass Powder.

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online exclusives

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with purchase

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on all orders