FAQs

Yes, we deliver worldwide with the exception of Brazil and Russia, due to current shipping legislations.

Please double check that you are on the correct Store View for your country of residence. This can be amended by selecting UK, EUR, ROW or USD from the drop-down currency menu at the top right of our website.

We will send Tracking Information to you once your order has been despatched from our warehouse. If your Tracking is unable to open, please use the below Tracking Links to follow your order. If you are still having difficulty, please Contact Us.

UK

- DPD - Tracking - Track it Royal Mail - Track & Trace - Track your item | Royal Mail Group Ltd

US

- US FedEx | FedEx United States

EU

- Standard - Tracking | Packeta

We always try to ensure that your goods are delivered on time. However, sometimes it is delayed by factors beyond our control i.e. adverse weather conditions, strikes and customs. If you are not at home when delivery is attempted a card will be left with the carriers contact details for you to rearrange delivery.

If you fail to contact the carrier, they will attempt to deliver again, on the third attempt your parcel will be returned to us. All Rodial ROW orders are shipped from the UK, so you may be charged import duties or taxes when the parcel reaches the delivery country.

These charges vary and must be paid by the recipient of the parcel. If you have any questions related to customs charges, please contact your local customs office.

Upon placing your order on the Rodial website, when selecting your method of delivery, the timings will be outlined to you at the checkout. If you have not received your order in the time allocated against method of delivery, please contact Customer Services Team, who will be available Monday – Friday 9.00am – 5:00pm GMT on +44 793 985 1098, or email enquiries@rodial.co.uk

We always try to ensure that your goods are delivered in the best condition, however, if you have received a damaged product, please contact us immediately so that we can look into this for you.



Please contact Customer Services Team, who will be available Monday – Friday 9.00am – 5:00pm GMT on +44 793 985 1098, or email enquiries@rodial.co.uk



Damaged items will need to be returned to us, before we can issue a refund or a replacement. Please refer to our Return & Refund policy for more information.

From time to time we may run promotional activity which may be code based or marked down pricing on a product. Please be aware that percentage discount promotional activity excludes all Kits, Outlet items and already discounted items.

From time to time we may run promotional activity which may be code based or marked down pricing on a product. Please be aware that percentage discount promotional activity excludes all Kits, Outlet items and already discounted items.

When placing an order with Rodial, select the items you wish to purchase and enter your promotion code within the promotional code box found at the checkout page. Click the 'apply' button and the relevant discount will be applied to your order.

You can only use one promotional code at a time. If you enter more than one promotion code, only the last code you enter will be applied to your order.

The discount will be applied when you enter the promotion code at checkout. In the case of promotion codes for free or discounted delivery, the discount will only show on your order once you have chosen your delivery option. The discount will be applied when you enter the promotion code in the shopping bag, but will only show on your order once you proceed to the checkout. In the case of promotion codes for free or discounted delivery, the discount will only show on your order once you have chosen your delivery option.

Always check that your discount has been applied to your order before you complete your order as we cannot apply the discount to your order after the order is complete.

This will differ depending on the specific promotions. While some promotion codes may be single-use only, others may be used as often as you like. The restrictions will be clearly displayed in the terms & conditions of each promotion code.

At this time, you can only use one promotion code per order. Our site will update your order with only the last promotion code you entered. If you enter more than one promotion code, only the last code you enter will be applied to your order. In some cases, certain product ranges may be excluded from a particular promotion. The restrictions will be clearly displayed in the Terms & Conditions of each promotion code.

You must enter the promotion code without any spaces between any of the letters or numbers. All promotion codes are case sensitive, so please ensure you type the code correctly.

Unfortunately, it is not possible to apply the discount after you have placed your order. Please check that the discount has been applied before you click “Confirm order”.

From time to time we will release promo codes for different discounts and special offers on our website. These will be sent via our newsletter or posted via our pages on social networks (e.g. Facebook, Twitter, Instagram, Pinterest, etc).

We often hold special discount events and free delivery offers so it's worth keeping an eye on our website for up to date details regarding these special events. You might also like to sign up for our newsletter be kept up to date with all our latest news, promotions and discount events. Just enter your email address in the sign up box found at the bottom of the page and our newsletter will be delivered directly to your inbox.

Yes. Rodial is a luxury, London based brand that is renowned for its premium skincare products that contain cutting edge ingredients to deliver targeted results.

Maria Hatzistefanis is Mrs. Rodial. Maria is a London based entrepreneur, founder of Rodial and best selling author. Maria founded Rodial in 1999 after identifying a gap in the market for a results-driven brand with an edge. Rodial is now available in over 30 countries globally and features sell-out, cult products such as Banana Lowlighter and VIT C Brightening Cleansing Pads.

Yes. The Rodial Group, together with our suppliers do not test our products or ingredients on animals. We also do not use any third parties to carry any out of those tests. Our products are available in China under the cross-border e-commerce model which allows the importation and sale of foreign cosmetic brands to Chinese consumers without premarket approvals.

Most of Rodial’s products are vegan-friendly - with the exception being the following products:

- Banana Lowlighter

- Peach Lowlighter

- Bee Venom Cleansing Balm

- Bee Venom Eye Cream

- Bee Venom Moisturiser

- Bee Venom Night Gel

- Collagen Booster Drops

- Glamolash Mascara XXL

- Pink Diamond Cleansing Balm

- Pink Diamond Lifting Serum

- Pink Diamond Magic Gel Day

- Pink Diamond Overnight Gel

- Snake Booster Oil

- Pink Diamond Retinol

- Retinol Resurfacing Pads

Each of our products are formulated in line with the strict EU Cosmetic Regulation 1223/2009 and have undergone rigorous testing including a safety assessment as required by law, carried out by a qualified safety assessor. The assessment covers the safety of the finished product, as well as the individual ingredients, how and where the product is to be used, by whom and how often. This includes use by expectant mothers during pregnancy. Dermatologists usually recommend avoiding Vitamin A during pregnancy (particularly the prescription-only versions of it), however the amount in our products is quite low and a version that is considered pregnancy safe. Nevertheless, we would suggest customers consult their GP or midwife before using any products containing Vitamin A. Below is a list of our products that contain Vitamin A:

- Bee Venom Night Gel

- Dragon’s Blood Hyaluronic Night Cream

- Retinol Resurfacing Pads

- Retinol Booster Drops

- Snake Oxygenating & Cleansing Bubble Sheet Masks

Our products all have a period after opening (open jar symbol) printed on pack. This denotes how long you have to use the product and is written in month format. We recommend using the product within this time frame to ensure its effectiveness.

We proudly disclose detailed ingredient lists on each product page, ensuring you can indulge confidently.

It is important for individuals with allergies to carefully review these ingredients and consult with their health professional before making a purchase.

We would always recommend patch testing any products if you have sensitive skin. Our Dragon’s Blood range has been formulated with sensitive skin in mind. The products in this range are all gentle formulas which are kind to the skin whilst still delivering the desired results. The soothing properties of Dragon’s Blood is a key ingredient in this range as it helps reduce the appearance of redness and soothe the skin.

Our products are tailored to specific skin and body care concerns but if
you are having trouble deciding, we have made a routine finder for you here.
If you would prefer some bespoke one-to-one advice, you can also send us an
email: enquiries@rodial.co.uk.

Serums are thinner and lighter than moisturisers and have a greater variety of functions. A serum usually has smaller molecules combined with a high concentration of ingredients designed to penetrate the skin more effectively. A moisturiser on the other hand is designed to hydrate the skin and prevent water loss. We recommend using one of our serums below your moisturiser for maximum skincare benefit.

Our booster drops are an innovation in skincare, designed to enhance your skincare routine with a concentrated boost of ingredients. We recommend a layering technique, as they are designed to be used together, you can layer them below our serums and moisturisers for maximum benefit or mix with your favourite moisturiser. Our booster drops include collagen, retinol, glycolic, vit c and hyaluronic tan.

Our lowlighters are colour correcting formulas designed to conceal imperfections and illuminate the skin. The banana lowlighter is blended with a yellow undertone in mind, whereas the peach is better suited to a more pink undertone. Both have the same silky non-shimmer formula and provide a soft natural-looking coverage to illuminate the complexion.

We would always advise using an SPF of 20 or above to protect your skin whilst using retinol-based products. Retinol is known to cause sensitivity to sunlight, so we recommend that you use any products containing retinol overnight and not in the day.

Many of our products use airless dispensers that have a technology that is more hygienic and ensures that no product is wasted. Very rarely an air bubble can become trapped and create difficulty with the product dispensing. We would recommend in this instance to give the product a good shake to dispel the air bubble and resume normal use.

This could be an issue that we're unaware of with our website, so please Contact us to let our customer services team know about it. To help us solve the issue for you, please let us know the URL you were trying to view. A useful tip to resolve most of these issues is to delete your browsing history and cookies. Alternatively, please try viewing our website using a different browser or device.

We can't always work out why some people have some problems with websites and others don't, it has a lot to do with how up to date your operating system and browser is, or what browser you're using. Sometimes it helps just to close the browser and reload it.

You might also want to try clearing your browsing history including your cookies as this often solves a lot of issues. Don't worry if you're not technically minded and are unsure about the above; Contact Us and give us as much information as you can and our Customer Services Team will try their best to help you.

If you’re having trouble signing in, please check you’re using the same email address and password you used to register with us. Our passwords are case sensitive, so check you haven't accidentally left Caps Lock on. If you forget your password, you can reset it, by clicking on the forgotten password link on the login page. An e-mail containing a link to create a new password will be sent to the email address with which you registered. Please check your junk mail folder in case it makes its way there.

If you are still having difficulty, please contact us with screenshots highlighting your error.

We’re not able to specify why card payments fail as the payment process involves both our systems and your bank. In the first instance you should double check you’ve entered all the details correctly and that you are using a card which has not expired,

If all else fails then please try an alternative card for payment - we accept all major credit and debit cards, as well as PayPal.

We protect any personal information you provide on a secure server. We also operate a secure SSL 128-Bit Encrypted payment system, so you can be sure your orders are being processed safely. When in the checkout, you’ll see our VeriSign secure certificate, confirming your data is safe. Depending on which browser you are using, this can be accessed by clicking on the padlock symbol in the address bar (Microsoft Internet Explorer, Google Chrome, Apple Safari.

We're really sorry if you're having problems with our website. Please Contact Us and our customer services team will be able to help you. To help us solve the issue for you, please include as much information as you can. If you are using a computer at your place of work, you may also wish to check that they haven't blocked access to the Rodial website as part of their policy for personal computer use during working hours.

Shopping online should always be as secure as shopping in store; your privacy is important to us. We will only share your information if you have given us permission to do so. We do reserve the right to disclose information in certain circumstances clearly stated in our Privacy Policy, which can be found in our Terms and Conditions page.

From time to time we may run customer competitions to win our products. These may be hosted on our own website, via our own social media channels or hosted on other websites we have a partnership with. Any email data that is collected will not be shared with third parties unless you specify that you would like to opt-in to receive third party communications. This will always be clearly stated and there will be an opt-in box provided. All our competitions have attached terms and conditions on how to enter and the competition start and end dates. These will either be provided on the website page on which it sits or in the comments section if it is a social competition. Winners of our competitions will be contacted the next working day (If the competition closes on a Saturday, Sunday or Bank Holiday, then they will be contacted the next following working day). Winners will have 2 weeks in which to provide a response with their details to allow for fulfilment of the prize. If no response is received, Rodial reserve the right to randomly select another winner. Please note that competition prizes cannot be refunded or exchanged for cash alternative.